Park’N Fly, Canada’s leading airport parking operator, aspires to transform the transportation sector by launching a mobile app aimed at streamlining the airport parking experience. The app is designed to enhance speed, convenience, and customer comfort during the check-in and check-out process, embodying the company’s commitment to a “Park Happy” experience.
Scope
- Mobile App Design
- Mobile App Development
- Product Strategy
- Customer Experience Features
- Payment Processing Integration
Industry
- Retail
- E-commerce
The Challenge
They faced the challenge of integrating a variety of features into the app to ensure a seamless and superior service. The objective was to manage not only the check-in and check-out process but also ancillary features such as vehicle registrations at valet locations, drop-off management, rewards and loyalty management, points redemption, location maps integration, and payment processing. The goal was to measurably improve overall customer experience metrics while delivering additional features.
The Solution
The solution encompassed a range of features:
- Check-In and Check-Out: Simplifying the Park’N Fly process and providing users with essential maps and location information.
- Reservations: Enabling users to register vehicles at valet locations and plan ahead of their scheduled flights.
- Discounts and Rewards: Allowing users to track rewards points, receive discounts, accumulate and redeem points, and access free day certificates.
The Impact We Made
The Park’N Fly mobile app has successfully transformed the end-to-end flying experience. It has enhanced the ease of use, speed, and overall experience for travelers, starting before they arrive at the airport. The app has proven to be a valuable tool in delivering superior customer experience by providing predictability and convenience, thereby fulfilling Park’N Fly’s commitment to a “Park Happy” experience.
